Web interface to your Asterisk. Statistics for call centers, sales teams, listening to calls and much more

Since our last post about the interface statistics for IP PBX Asterisk it's been almost a year. The project is growing, evolving, feedback from clients and abrowser allowed many to rethink and to augment its functionality.

We also launched website, affiliate program wiki, the public in Sots. networks, wrote billing, rewrote the daemon sync golang... and made a bunch of cool pieces — you name it.

Today I want to share with the community our achievements in product development.
So now is the menu and launch the report:

Under the cut I will reveal all the details of the items and describe in detail the work with the interface.
And of course, in honor of the "anniversary", all the gifts!

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What can we do today

In the current version (1.1.0) statistics ViStep.RU allows you to:

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listen to or download recordings of completed calls.
(and you can download all records found for the search filter, one archive).
to Monitor the quality of testing calls to evaluate their effectiveness
(who received/missed/made calls; their duration).
to Create groups of extensions, and view reports in the context of these groups
(for outgoing calls, reports for inbound subscribers are grouped by queues for Asterisk).
to Provide each supervisor access to groups and queues, reports he can view.
to See the statistics of incoming calls in the context of each "external" numbers
(how many incoming for the period, for each room, how many accepted/ignored).
View detailed logs of external, internal and missed calls, as well as the magazine calling for the first time (tabular reports with flexible search filter).
to Export all reports to Excel.
to add comments to calls (in table reports).
to monitor PBX
(we have integrated our service with zabbix and send you email/sms when problems occur).
to Estimate the time of work and breaks each statement line for the selected period.
to Add your company logo
(on page of authorization in the header for the local version and only the header for the cloud).
Ask any question from support'directly from the interface.
to See a breakdown of the number of incoming and outgoing calls on areas/edges and other subjects of the Russian Federation at Yandex.The map.

— OK, can do that today, and tomorrow?
— All the information about the nearest plans for development we regularly publish in the wiki-section Road map — come, let us welcome!

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Home

The menu is divided into two reports:

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General, where information about all incoming to the PBX calls in the context of external ("city") numbers.
A screenshot of the top of the page was to kata, below are a chart and a graph:

"Queues and Groups", which displays information about incoming calls

Here you can choose all of the queue (again — a queue of Asterisk), or one/a few.

Screenshots of report by outgoing calls under the spoiler below, so as not to load the post

Queues and groups - Outgoing

create

The reports in this section will help:

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to evaluate the "exhaust" an advertising company, where you specify a specific telephone number
to know the ratio of accepted/missed to received telephone calls in General
to get a picture on incoming calls as the queue(s) and each operator separately
to monitor the quantitative and qualitative characteristics of outgoing calls of employees

And many of the items in the report group "Main" are clickable and lead directly to reports in the submenu call history. About him and talk.

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Calls

Here is a collection of 4 grid report:

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"External calls"
Will show all calls received from outside to the PBX or committed by its subscribers outside. Divided into incoming and outgoing and allows you to search for calls in queues and/or groups.
In addition to the queue(s), in the filter for incoming you can select a group (for example, if the dialplan after the Queue() is the Dial(), calls too).
In addition to the main filters: date, place(s) and/or the group, under the spoiler there are a number of additional. Here's how it looks:

Switch plate Calls: at the top of the page "Outgoing"

screen.

"Internal calls"

The report will find all calls between internal numbers, i.e. subscribers.

screen.

"Missed calls"
Tabular performance report "Major — General" in terms of missed calls, i.e. will show: who/where/what time you called and went unanswered.

screen

"I Called the first time"
— And who called us for the first time, for a specified period of time (i.e., ever being as long as the database calls based on the selected period)?
— But who (again screenshot under spoiler).

first Call

Still you have probably noticed these badges on each of these pages:

the first of them will save the report in xls format, click on the second you will download the archive with all files of the recorded conversations was found in the search filter, and the third will lead to our wiki at FAQ an open report or settings.

Report group "Calls" helps in finding the detail information for each call, provides the opportunity to listen to and download recordings and upload a spreadsheet in Excel.

Here I have everything, go on.

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operators

The report will show how many worked for each of the operators of the queue over a period of time. The operator can be added and removed from the queue, you may put yourself on pause (for lunch, for example) and remove the pause.

All of these events you will see in this report and will be able to estimate how long each operator spent in queue (pause time and adding/removal will be deducted from the total).

Notice to build this page, Asterisk must be configured properly, i.e. operators or supervisor must provide a mechanism to add/remove, and removing/pause queue members.
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GEO

Geolocation of incoming and outgoing calls.
We took a database of conformity of their territorial jurisdiction, to speed pushed her into reddis, screwed Yandex.Card and got this picture here:

Only works while in Russia, a breakdown of incoming and outgoing calls.
For inbound there is an additional filter — an external number, i.e. to obtain a result as possible for all the "urban" numbers and for each separately.

Sure, on screen everything is clear, I will not waste your time and letters will continue.

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PBX. Status

The statistics service is integrated with popular system monitoring Zabbix.
In the personal Cabinet of the user in this menu, we reportwhen about any problems and derive several graphs of ATS resources:

Menu "is highlighted in" figure-the number of triggered triggers.

clickable Graphic

If you want, then the trigger will send you email or sms about the problem.
Plus, for a small fee, take your Asterisk under his "wing" and immediately eliminate the problem you experienced.

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PBX. Parameters

Here is the settings for the various alerts from the monitoring system, balance the sms account, and a button to enable/disable services "Support control".

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Additional reports

Forgot to mention — after all, we have more and more reports.
The idea is that you may not have enough functionality out of the box and requires a highly specialized report for a specific business process (or the processing logic calls, if you want). We write this according to your technical task.

For example, the report "response", written for call-center customer:

An incoming call addressed to the first queue of operators (let's call them the first line), then if the first line missed all or busy is sent to the managers (second line).
The head it is important to know what calls took the first line, which second, and those that remained unanswered. We provided this picture — in addition to the standard date/who/where and so on at each call there is a field "Status":

With the reports done, now I will tell you about the settings.

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Settings

A variety of parameters configuration interface is located in a separate subgroup of:

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General

screen

Numbers
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"External"

screen

"Internal"

screen

Groups
Group internal numbers is useful in the case that a lot of them or is it necessary to separate, for example, into departments or shifts. List of all groups looks as follows:

screen