The geoportal "voice of the people"

Description


In recent times, there are many interesting online services stooping the interaction between citizens and state/municipal authorities: Rosyama, Roszhkh, Gondogoro etc. But these services are designed for only one interactive direction, only to citizens, and nothing (or almost nothing) does not contribute to improving the efficiency in the authorities. Which, from the increased flow of citizens ' appeals "classic" way, only head starts to hurt stronger.
How to make municipal and district authorities guaranteed to respond to citizens in electronic form?
And, at the same time, to offer citizens a normal mechanism of participation in the life of the district/municipality?
Us, the CMC-1, was the proposed solution to "crossing a hedgehog with a snake".


Frontend


The idea of the system is to allow citizens to report problems in the field of housing, transport, law, etc., with reference to the location of the problem, while not forcing them to fill out tons of paperwork and look for addresses and phone numbers of regulatory organizations.
The idea of a frontend for citizens, we are assembled in Tatarstan, the system "people's Control". And made your own "the voice of the People".
(We are afraid to lay out on Habr direct link, so the domain is wrapped using CloudFlare CDN, but if CloudFlare works, direct link — odinnarod.ru).
For our area, in contrast to the Kazan project, maps OpenStreetMap was more successful than Yandex or Google. But if the project started now, we would have thought about using 2GIS.

Backend


What to do with the backend? After studying the principles of the administration of the district, it became clear that without a functioning electronic document management system (EDMS) in the administration itself, the implementation of any electronic means of interaction between citizens and officials is simply impossible. Doesn't work. Accordingly, the project has reached a new level.
We decided to do the front-end for citizens and implement the EDS in administration at the same time. For reasons beyond our control, the period of the active phase of the project was limited to 6 months.
As for the 6 months to implement EDMS in the administration of the entire region (250+ jobs)? Actually, this is a separate topic, great article. After a brief search on the EDMS market, we chose a system Motive, which has a key for our case properties:
the
    the
  • SED increased control of performance of orders and is extremely well rests on the structure of the administration
    • the
  • web interface, no setup required/supporting end jobs
    • the
  • Simple and clear architecture LAMP with all its features for optimization/security/expansion


Scheme


The work scheme is simple:
the
    the
  • the User registers and creates a case for the "Voice of the People"
    • the
  • Treatment is moderation. Rejected all requests containing obvious spam/taboo language, etc.
    • the
  • On schedule every 10 minutes, there is a synchronization of data between servers of the "Voice of the People" and the SED. This is done intentionally so that in case of any problems on the frontend, not to put SED
    • the
  • Handling of "the voice of the People" automatically generates a document within the EDMS task assignment, deadlines, responsible
    • the
  • the Status of the document in the EDMS are displayed in the "Voice of the People"


Result


It is still difficult to evaluate the result from this project, because we only produced by the project in the open sea. But it is now clear that we
the
    the
  • set a precedent at the level of district/municipality
    • the
  • was Able to overcome the inertia of thinking of the officials
    • the
  • Given a tool in the hands of citizens and government


I'd like to hope that Gebrettert prostimulirujte citizens and officials to work constructively.
About us

CMC-1 — the First Municipal Space Service Centre, with such a great name, in 2010, the Odintsovo Humanitarian Institute with the support of Roscosmos, the unit was established, for the integration of various systems based on GLONASS in real life. For 2 years much has changed, but not the name, although with GLONASS we are still working. Now we actually act as it consulter/outsourcer/integrator at the level of the municipality/district.

special thanks

Special thanks to cloud service TeamLab for free of charge provided the platform for group work and project management, without which, "to cross a snake with a hedgehog," we probably would not have worked.
Article based on information from habrahabr.ru

Комментарии

Отправить комментарий

Популярные сообщения из этого блога

Fresh hay from the cow, or 3000 icons submitted!

Изображение
After the release of the 2000 icons FatCow more than a year . In her fourth year of drawing. the Page called for 560,096 (288,511+235,221+36,364) visitors . To reach 3500 icons, the works will last until February 2013. If you add the size of 64x64, then to mid-2015. While invested $76778 and 2000 hours. Then put 3000 icons , a week before the release on the official website, because the owners of the cows (Bluehost) busy buying crocodile ( HostGator ). / > To understand which icons are the most unique in the world, had to sort 7422 icons. The result did not disappoint... and it turned out that the percentage of unique icons 85,53% cows , 55,90% James and 68,59% from Yusuke. 17.15% — so % unique icons more Fatcow than Fugue . Our designer worked 3.5 hours a day, 5 days per week, for 4 consecutive years. As at the manufactory. Using specially crafted for our set generator Corvo from Berezin Artyom, woven two carpet, put through photoshop and get lep
Далее...

Knowledge base. Part 2. Freebase: make requests to the Google Knowledge Graph

Изображение
More than a year ago, Google announced that from now on in their search is the mysterious Knowledge Network (an official translation of the Knowledge Graph). Perhaps not everyone knows that a significant part of the data Network available for anyone to use and available via well described APIs. This part is the knowledge base Freebase, supported by Google and enthusiasts. In this article, we first a little nuts, and then try to do a few simple queries in MQL. This article is the second of the knowledge Base. Stay tuned. the the Part 1 — Introduction the Part 2 — Freebase: we make requests to the Google Knowledge Graph the Part 3 — Dbpedia — a kernel of the world of Linked Data the Part 4 — Wikidata — semantic Wikipedia Google Knowledge Graph from the point of view of an ordinary user One of the visible manifestations of the Google Knowledge Graph is the information panel that briefly describes the object that you are looking for. They often arise from the se
Далее...

Group edit the resources (documents) using MIGXDB

Изображение
I wonder the opportunities offered by component MIGX from Bruno17 for MODX Revolution . While he looks clumsy and there are mistakes, but the critical problem. All that is written in this article important for MIGX version 2.5.8-pl (the latter at the moment). / > Many people use MIGX for creating photo galleries , but its functionality is not limited. A real designer to manage data of any database tables. You can even display a list of child resources (documents of MODX) in any container. This will be discussed in this article. Something I learned from documentation MIGDB but, as I understand, it is already rather outdated and much of what is described there simply doesn't work. I will tell you how to make a table with nested resources: 1. Open "Components" -> "MIGX". Go to the tab "MIGX". Click "Add item". 2. On the "Settings" tab to enter a name (Name) of the configuration, for example "ch
Далее...